What this does
Relentify Helpdesk brings all your customer communication channels into one inbox — email, WhatsApp, SMS, and voice. Your team responds from a single place regardless of how the customer contacted you.
What's included
- Unified Inbox — all channels in one view
- Email Channel — receive and reply to support emails
- WhatsApp — send and receive WhatsApp messages
- SMS — text message communication
- Voice — phone call handling
- Bots — automated conversation flows
- Workflows — automation rules for routing and responses
- Templates — reusable message templates per channel
- Analytics — cross-channel performance metrics
Step by step
- Enable the Helpdesk add-on in CRM settings
- Set up at least one channel (email is the easiest to start with)
- Start responding to conversations in the unified inbox
- Add more channels as needed
- Build bots and workflows to automate common patterns