chat

Getting Started with Relentify Chat

An overview of the live chat widget and inbox for your website.

Installing the Chat Widget

Add the Relentify Chat widget to your website.

Customising Widget Appearance

Change the chat widget's colours, greeting, and position.

Managing Chat Conversations

View, respond to, and resolve chat conversations from your inbox.

Setting Up AI Auto-Replies

Configure AI to automatically respond to common visitor questions.

Building Your Knowledge Base

Create knowledge base articles that power AI replies and help your team.

Creating and Managing Tickets

Convert chat conversations into trackable support tickets.

Using Canned Responses

Create pre-written replies for common questions to save time.

Tracking Website Visitors

See who's on your website in real time.

Setting Up Pre-Chat Forms

Collect visitor information before they start chatting.

Setting Up Chat Triggers

Automatically send messages to visitors based on their behaviour.

Understanding Chat Analytics

Review chat performance metrics like response time and resolution rate.