What this does
Visitor tracking shows you who is currently browsing your website, which pages they're viewing, and how long they've been on your site.
When to use it
Monitor visitors to identify high-value prospects and proactively reach out.
What you'll see
- Active Visitors — number of people currently on your site
- Current Page — which page each visitor is on
- Time on Site — how long they've been browsing
- Pages Viewed — total pages visited in this session
- Location — approximate geographic location
- Referrer — how they found your site
Step by step
- Go to Chat > Visitors
- View the list of active visitors
- Click a visitor to see their browsing history
- Click Start Chat to proactively message a visitor
Tips
- Visitors who spend time on pricing pages are often ready to buy
- Combine visitor tracking with triggers to auto-send messages at the right moment
- Visitor data is anonymous until they provide their email via chat or a form