Setting Up Chat Triggers

What this does

Chat triggers automatically send a message to website visitors when specific conditions are met — like spending a certain amount of time on a page or visiting the pricing page.

When to use it

Use triggers to proactively engage visitors who show buying intent.

Step by step

1. Go to Chat > Settings > Triggers
2. Click + New Trigger
3. Configure the conditions:
   • Page URL — trigger on specific pages (e.g. /pricing)
   • Time on Page — trigger after X seconds
   • Pages Viewed — trigger after visiting X pages
   • Returning Visitor — trigger for repeat visitors
4. Write the Message to send
5. Set Frequency — once per session or once per visitor
6. Click Save

Tips

• Don't over-trigger — one well-timed message is better than five interruptions
• Test triggers by visiting your site in an incognito window
• Monitor trigger performance in analytics to see which messages get responses