helpdesk

Getting Started with Relentify Helpdesk

An overview of multi-channel customer communication.

Setting Up Email Channel

Connect your support email address to receive emails in Helpdesk.

Setting Up WhatsApp

Connect WhatsApp Business to send and receive messages in Helpdesk.

Setting Up SMS

Send and receive text messages through Helpdesk.

Setting Up Voice Channel

Handle phone calls through Helpdesk.

Using the Unified Inbox

Manage conversations from all channels in one place.

Building Chatbots

Create automated conversation flows that handle common enquiries.

Creating Automation Workflows

Automate routing, tagging, and responses for incoming conversations.

Message Templates

Create reusable message templates for each channel.

Multi-Channel Analytics

View performance metrics across all communication channels.