What this does
Voids a credit note so it is marked as cancelled and no longer reduces the amount owed by your customer. The system automatically creates a general ledger reversal to undo the original accounting entries.
When to use it
Use this when a credit note was issued in error and should not have been created. Once voided, the original invoice balance is restored.
Step by step
- Go to Credit Notes in the Sales menu
- Find the credit note you want to void and click it to open the detail page
- Click Void Credit Note
- You will be asked to confirm — review the credit note number and amount
- Click Confirm
- The credit note status changes to Voided and a GL reversal is posted automatically
- The credit note remains visible in your records for audit purposes but no longer affects your accounts or reports